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Lucky Hippo Casino

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Terms and conditions

Introduction

The purpose of these Terms and Conditions is to outline the rules and regulations governing your use of Lucky Hippo Casino (the "Site") and its services. By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Account Registration

  1. Eligibility: You must be at least 18 years old and not prohibited from participating in gaming activities under the laws of your jurisdiction.
  2. KYC and Verification Requirements: Lucky Hippo Casino reserves the right to request identification and proof of address documents to verify your age, identity, and eligibility for account registration.
  3. Responsibility for Account Security: You are solely responsible for maintaining the security and confidentiality of your account login credentials.

Deposits and Withdrawals

  1. Accepted Payment Methods: Lucky Hippo Casino accepts various payment methods, including credit/debit cards, cryptocurrencies (Bitcoin/Ethereum/USDT), and bank transfers.
  2. Minimum and Maximum Limits: The minimum deposit limit is AUD 25, while the maximum limits vary depending on your account status. Withdrawal limits range from AUD 100 to AUD 5,000, with a maximum of AUD 50,000 per month.
  3. Processing Times and Fees: Deposits are processed instantly, while withdrawals may take 2-3 business days for bank transfers and instant for cryptocurrencies. No fees apply to deposits or withdrawals.
  4. Anti-Money Laundering Policy: Lucky Hippo Casino adheres to all applicable anti-money laundering regulations and laws.

Bonuses and Promotions

  1. How Bonuses Are Credited: Bonuses are credited automatically upon meeting the specified conditions, including making a qualifying deposit or completing specific gameplay requirements.
  2. Wagering Requirements: You must wager the bonus amount at least 40 times before withdrawing any winnings associated with the bonus.
  3. Expiry and Abuse Clauses: Bonus offers expire after 30 days, and Lucky Hippo Casino reserves the right to revoke or modify bonuses if you engage in abusive behavior.

Gameplay and Fairness

  1. RNG Usage: Lucky Hippo Casino uses Random Number Generators (RNGs) to ensure fair and unbiased gameplay outcomes.
  2. Game Malfunctions: If a game malfunction occurs, all bets placed during the issue period will be voided.
  3. Limits on Play and Responsible Gaming Tools: You can set daily/weekly/monthly deposit limits, time-out periods (24 hours, 7 days, or 30 days), and self-exclude permanently through your account settings.

Responsible Gambling

  1. Self-Exclusion Options: You may opt to self-exclude from the Site for a specified period, which will result in your account being locked.
  2. Deposit, Wager, and Session Limits: Lucky Hippo Casino encourages you to set responsible gaming limits, including deposit limits (AUD 25 minimum), wagering limits (5 times turnover triggers dormancy), and session time reminders.
  3. Help and Support Links: Lucky Hippo Casino provides links to external resources for responsible gaming, such as Gambler's Help and Gambling Help Online.

Prohibited Activities

  1. Bonus Abuse: Engaging in bonus abuse behavior, including exploiting promotions or bonuses, will result in your account being suspended or closed.
  2. Fraud, Collusion, or Manipulation: Any attempt to manipulate gameplay outcomes, collude with other players, or engage in fraudulent activity will lead to immediate account closure and potential prosecution.
  3. Use of Bots or Automated Systems: Using automated systems, software, or bots to interact with the Site is strictly prohibited.

Account Suspension and Closure

  1. Voluntary Account Closure: You may request to close your account at any time by contacting Lucky Hippo Casino's customer support team.
  2. Breach of Terms: If you breach these Terms, Lucky Hippo Casino reserves the right to suspend or close your account without prior notice.
  3. Inactivity and Dormant Accounts: Accounts with no activity for 180 days will be considered dormant and may be closed.

Privacy and Data Protection

  1. Information Collected: Lucky Hippo Casino collects personal data from you, including name, email address, and payment information, to provide the Site's services.
  2. Use and Storage of Personal Data: We use your data in accordance with our Privacy Policy, which outlines how we store, use, and protect your personal data.
  3. GDPR Compliance (if applicable): Lucky Hippo Casino complies with all applicable data protection regulations, including the General Data Protection Regulation (GDPR).

Limitation of Liability

  1. Losses: Lucky Hippo Casino is not responsible for any losses or damages arising from gameplay, system errors, or third-party links.
  2. System Errors: We will make every effort to maintain the Site's stability and functionality but cannot guarantee against technical issues.
  3. Third-Party Links: Lucky Hippo Casino provides hyperlinks to external websites but is not liable for their content, policies, or actions.

Amendments and Updates

  1. Right to Modify the Terms: We reserve the right to modify these Terms at any time without prior notice.
  2. Notification of Changes: Any changes will be published on the Site, and your continued use indicates acceptance of the revised Terms.